FAQs


Q: What prompted you to open Primary Bank?

In the wake of the financial crisis, the overall number of banks in the U.S. has fallen dramatically. Due in part to the heightened regulatory scrutiny, the creation of a new bank gaining FDIC approval is a massive undertaking. However, this did not prevent the founders of Primary Bank from going against the grain. There is a heightened concern that small to medium sized businesses do not have as many options for loans, cash management and other banking functions, so the need is clearly here. Primary Bank was established to meet this need and provide our customers with outstanding service and a true local banking partner. 


Q: Is local ownership really that important?

Absolutely. Local ownership means that those who make the decisions are right here in your backyard and accessible to you. This ensures that you won't wait long for an answer about whether your loan request, increased credit limit or financing for your new project has been approved. In addition, one of our core values is building lasting, trusted relationships with our customers. With local directors, management and employees, we will take the time to get to know you, your families and your company, and we may even be your neighbor!


Q: You claim that a smaller, local bank has significant advantages over the larger 'megabanks'. Why?

Most, if not all, of the larger 'megabanks' are headquartered out of state or even out of the country. For this reason, the megabanks are unable to provide personal service or build trusted relationships. Primary Bank is headquartered right here in Bedford, New Hampshire, therefore we are exceptionally capable of developing relationships with our customers and providing the care and attention our customers need and deserve.


Q: What can customers expect from a relationship with Primary Bank?

Customers can expect a true partnership in Primary Bank. The personal attention we strive to provide will ensure that we have a complete understanding of your banking needs and that of your business.